Vendor Agreement

Merchant PartnershipLast updated: Loading...

Merchant Ecosystem

This agreement sets out the terms under which restaurants, pharmacies, and retail stores list their products on the SHU platform. We are building a robust marketplace to help Tanzanian businesses reach thousands of new customers through efficient logistics and secure payment infrastructure.

1. Product Quality & Packaging

Vendors are responsible for maintaining high quality standards. This includes accurate item descriptions, tamper-evident packaging for food and medicine, and ensuring that all listed items are in stock.

2. Commissions & Settlements

SHU Delivery operates on a transparent commission model. Payouts are settled to your designated bank or mobile money account on a cycle that will be specified in your individual merchant dashboard.

3. Operational Standards

Merchants must maintain a preparation time within the platform's target range to ensure timely delivery by our couriers. Repeated delays or order cancellations may affect your store's visibility.

Logistics Support

Our fleet is ready to deliver your products safely and quickly.

Merchant Portal

Track orders and manage inventory through our dedicated dashboard.

Questions about becoming a partner?

partners@shu.co.tz